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(一) 24-hour service
Jinan Yihua Tribology Testing Technology Co., Ltd. has a professional technical and service team, providing you with 7 * 24 hour technical services. Our company has always adhered to the service tenet of "product excellence, service sincerity, and responsibility excellence", wholeheartedly providing customers and friends with higher quality products and services!


(二) Service scope

Exchange of Tribology Testing Technology

Provide comparative experiments Regular inspection services
Tribology testing solutions Free online technical guidance and training Timely on-site service
Tribological testing test Fixture renovation and equipment upgrade Personnel turnover training services


(三) Advantages of after-sales service

1. Technical support real-time online
1.1 Telephone consultation
Free 24-hour consultation telephone technical support service is provided to answer the problems encountered by users during the experiment, and provide timely suggestions and operation methods to solve the problems.
1.2 Remote online diagnosis
Communicate through WeChat, video, and other means, and guide customers through online inspections to identify and solve problems.

2. Timely and efficient on-site services
When a device malfunction cannot be resolved through the above two methods, the customer service process enters the on-site support service stage. Our company will arrange professional service engineers to arrive at the user's site as soon as possible.

3. Sound and complete service archives
Our company establishes relevant records for each customer and each equipment, including installation records, factory inspection records, debugging records, acceptance records, and maintenance records, to achieve source traceability and accurate information.

4. Regular inspection services
Our company provides regular on-site visits or irregular phone calls to proactively and timely understand users' usage, facilitating equipment maintenance and upgrades.

5. Tribology testing services
Users who purchase company products can enjoy free comparative experiments at Jinan Yihua Tribology Testing Technology Laboratory.

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